The Modern, Professional Experience Your Customers Expect
Elevate every customer interaction with our integrated communication suite. From a self-service Customer login portal and a Website booking portal to automated On our way SMS communication
Keep Your Customers Informed, Every Step of the Way
Empower Multi-Site Clients with Role-Specific Communications
Stop drowning in calls from your complex multi-site clients. Our 24/7 portal automatically sends ‘on-the-way’ alerts to their store managers and invoices to their corporate office, so your team doesn’t have to manually chase anyone.
Your customers get the 24/7 self-service they expect, and you cut your admin overhead and look more professional.
Lock In Future Work with Automated Reminders
Secure future revenue and build customer loyalty. Commusoft sends a Service reminder when planned maintenance is due. This notification includes a direct link to the Service reminder booking portal, allowing customers to book their next appointment online with a single click, keeping your schedule full and your customers happy.
Eliminate "Where's My Tech?" Calls
Provide a professional, Uber-like experience on the day of service. Commusoft’s automated On our way SMS communication sends a text alert to the customer when their technician is en route.
This alert can include the technician’s photo and a link to a live map, allowing the customer to track their approach and be prepared for their arrival.
Empower Multi-Site Clients with Role-Specific Communications
Stop drowning in calls from your complex multi-site clients. Our 24/7 portal automatically sends ‘on-the-way’ alerts to their store managers and invoices to their corporate office, so your team doesn’t have to manually chase anyone.
Your customers get the 24/7 self-service they expect, and you cut your admin overhead and look more professional.
Lock In Future Work with Automated Reminders
Secure future revenue and build customer loyalty. Commusoft sends a Service reminder when planned maintenance is due. This notification includes a direct link to the Service reminder booking portal, allowing customers to book their next appointment online with a single click, keeping your schedule full and your customers happy.
Eliminate "Where's My Tech?" Calls
Provide a professional, Uber-like experience on the day of service. Commusoft’s automated On our way SMS communication sends a text alert to the customer when their technician is en route.
This alert can include the technician’s photo and a link to a live map, allowing the customer to track their approach and be prepared for their arrival.
Stop drowning in calls from your complex multi-site clients. Our 24/7 portal automatically sends ‘on-the-way’ alerts to their store managers and invoices to their corporate office, so your team doesn’t have to manually chase anyone.
Your customers get the 24/7 self-service they expect, and you cut your admin overhead and look more professional.
Secure future revenue and build customer loyalty. Commusoft sends a Service reminder when planned maintenance is due. This notification includes a direct link to the Service reminder booking portal, allowing customers to book their next appointment online with a single click, keeping your schedule full and your customers happy.
Provide a professional, Uber-like experience on the day of service. Commusoft’s automated On our way SMS communication sends a text alert to the customer when their technician is en route.
This alert can include the technician’s photo and a link to a live map, allowing the customer to track their approach and be prepared for their arrival.
Turn Your Website into a Booking Engine
Capture every service request directly from your website. The Website booking portal provides a professional, a perfect 24/7 channel for homeowners to request service.
These enquiries are fed directly into Commusoft, creating a clear record and ensuring no lead is ever lost in a busy inbox. Requests flow directly into your Commusoft calendar, ready for you to review and confirm.
We love the online customer portal where they can access all the certificates, photos, and the job status. It's brilliant. It frees up our phones so our other customers can phone in.
Secure Future Revenue with Automated Reminders
Proactively lock in your recurring maintenance revenue. The Service reminder booking portal automatically contacts your customers when their next planned service is due. The notification includes a convenient link for them to book their appointment online, turning a simple reminder into a confirmed, revenue-generating job on your schedule.
Targeted Updates for Complex Clients
Simplify multi-site communication. Automatically send On our way SMS communication to site managers and invoices to corporate via the Customer portal. Keep every stakeholder informed without manual effort.
Advanced Tools for Seamless Communication
Frequently Asked Questions
What is the difference between all the portals?
Think of the customer login portal as the main, secure hub for your existing customers. Within it, they can access specific functions like the appointment booking portal or the statement portal. The website booking portal, on the other hand, is a tool you put on your public website to capture service
How do the 'On our way' alerts work?
The connection is seamless. Because our proposal tools are integrated into the main platform, an accepted quote can be converted into a final invoice with just a few clicks. All the line items, pricing, and customer details are carried over automatically, which dramatically speeds up your invoicing process and reduces administrative errors.
Can customers reschedule or cancel their appointments online?
Yes. The rebook/cancel portal gives your customers the flexibility to manage their appointments at their convenience. This self-service option saves your office team from spending time on the phone managing schedule changes and automatically updates your calendar.
Simplify your workflow. Start your free trial today.
Commusoft is a versatile field service software that helps businesses streamline job conversions, optimise scheduling, and enhance customer service.
Commusoft needs the information you provide to contact you about our services. You may unsubscribe from communications at any time. For details, please see our Privacy Policy.
English (United States) 
English (UK)